• How long have you been in business?
    • Moore’s Automotive has been operating continually since 1981. Moore’s Automotive carries a AAA rating from the Better Business Bureau, the highest rating available in our industry.

  • Do your technicians service all makes and models? Are they certified?
    • Our technicians are ASE certified and service all makes and models. Our ASE MasterTechs are experts in solving even the most challenging automotive issues.

  • What type of warranty do you offer on your service?
    • We stand behind our work. For most repairs (non wear items) we offer a one year labor and part warranty. If a customer chooses to have a used part installed we offer a 3 month warranty. In essence, if a part fails before it should, or if labor was faulty, we stand behind our work and try to help our customers in any way we can.

  • How are your vehicles different from a “Certified” Pre-Owned vehicle?
    • A Toyota “Certified” used car’s warranty is simply inferior to the warranty we offer on our pre-owned vehicles. In essence, a “Certified” vehicle only carries a 3 month, 3,000 mile comprehensive warranty (otherwise known as bumper to bumper). Toyota “Certified” vehicles do carry a 7 year limited powertrain warranty but it is from the date of when the vehicle was sold as new. Our warranty offers you bumper to bumper coverage (on all purchases above $10,000) for an entire year with unlimited miles during that year. For purchases under $10,000 we offer a powertrain warranty. We also offer extended warranty options that can extend coverage for 7 years from your time of purchase, not from when the vehicle was sold new.

  • Do I have to bring my vehicle for collision repair to where the insurance company tells me to go?
    • Insurance companies routinely try and “steer” customers to bring their vehicles to certain shops for collision repair. These shops have set up relationships with the insurance companies and do not necessarily work for your best interest. There is a reason why the insurance company wants you to bring a wreck to their choice of shop. The good news is that you have the right to bring your vehicle to the shop of your choice. It is illegal for insurance companies to try and force you to bring your vehicle to a certain shop after a wreck. All you have to do is tell an insurance company that you want your vehicle brought to Moore’s Automotive. Our state of the art collision repair center will restore your vehicle and will work on your behalf to make sure quality parts are installed and that the vehicle is properly repaired.

  • Do you use factory or aftermarket parts?
    • We use whichever part makes the most sense to the customer. In some cases, OEM parts are the only parts available for the repair. If an aftermarket part of good quality is available and can save the customer money, we look into that option. When necessary we will even check all used parts available if the option makes sense for the customer. In general, we simply try and offer the customer as many choices as possible.

  • Do you offer loaner vehicles?
    • We do offer loaner vehicles free of charge. While we do not give them out for simple services such as oil changes, any involved work can be scheduled with a loaner. Since the number of loaner vehicles we have is limited, the loaners have a tendency to get booked quickly. If you need a loaner, we suggest calling a few days before your desired appointment and request one. They are free of charge, we simply ask customers to put in the gas that they use. Also, proof of insurance and a valid drivers license is required.

  • Do you provide shuttle service?
    • Moore’s is happy to provide local shuttle service. We will give customers a ride to anywhere they need to be within 15 miles of our business while work is being performed on their vehicle. We will also pick customers up if necessary. Please mention to the service manager that you will need a ride somewhere when you schedule your service.